At Urbancenter, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, you may request a refund within 60 days of the delivery date.
How to Request a Refund
To start your refund, please contact our support team at [email protected] with your order number and reason for return. We will guide you through the process and provide the necessary return instructions.
Refund Processing
Refunds are processed by Urbancenter once we confirm your return or resolve your case. Refunds to credit/debit cards are typically completed within 5–10 business days after approval.
Eligibility
To qualify for a refund:
The request must be made within 60 days of delivery.
Products must be returned in their original condition (unless defective or damaged).
Shipping fees (if applicable) are non-refundable.
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